Privacy Policy

This website is operated by LuxTravel. [Legal entity name, registered address and registration details to be added after review.]

For privacy questions, please use the contact details published on our Contact page.

When you submit a flight request we collect: your name, email address, telephone number, preferred contact method, travel details (origin, destination, dates, number of travellers and cabin preference), any preferences or message you choose to include, the time you accepted this policy, and whether you opted in to marketing.

When you use the contact form we collect your name, email address, subject and message.

We do not ask for passport details, dates of birth, payment card details or identity documents through this website.

We use your data to review and respond to your request or message, to contact you through your preferred method, and to send you a confirmation email. If you separately opt in, we may send you occasional travel inspiration; you can withdraw this consent at any time.

To protect the website from abuse we temporarily process your IP address in a non-reversible (hashed) form for rate limiting.

The public website does not use analytics or advertising cookies. After you submit a flight request, a strictly necessary, short-lived cookie allows your browser to display your confirmation page. Staff sign-in uses a strictly necessary session cookie.

Your data is stored with our hosting and database provider and, where email is enabled, processed by our email delivery provider in order to send notifications. [Provider names and locations to be added after review.]

We keep request and enquiry data only as long as necessary to handle them and to meet legal obligations. Closed requests and enquiries are anonymised after the retention period configured by the business. [Retention period to be confirmed.]

Depending on the law that applies to you, you may have the right to access, correct or delete your personal data, to object to or restrict its processing, and to withdraw consent. To exercise these rights, contact us using the details on our Contact page.